Refund & Return Policy


Cancellation, Return & Refund Policy

Thank you for choosing Zerox for your printing needs. As a student-run pilot project, our goal is to provide a streamlined, affordable, and efficient service. To achieve this, we have a clear and specific policy regarding cancellations and refunds.
By placing an order, you agree to the terms outlined below.
1. Our Core Policy: All Sales Are Final Due to the on-demand, custom nature of our printing services, once an order is placed and payment is confirmed, it cannot be canceled or refunded.
The reason for this is simple: to ensure next-day delivery, your order immediately enters our automated processing system, and we incur costs for materials (paper, ink) and processing time.
2. Cancellation Policy No Cancellations: We are unable to accept cancellation requests for any reason once an order has been submitted and paid for.
Your Responsibility: We strongly urge you to double-check your files for any typos, formatting errors, or mistakes before uploading and completing your payment. The final print will be an exact reproduction of the file you provide.
3. Return & Refund Policy No Returns: As the products are custom-printed specifically for you, they cannot be returned.
Strict No-Refund Policy: We have a strict no-refund policy. Payments will not be returned under any circumstances.
4. Our Commitment to Quality: The Reprint Exception While we do not offer refunds, we are fully committed to the quality of our work. The only exception to our policy is in the case of a clear printing or processing error made by us.

What is covered by a reprint?

  • Significant ink smudges or streaks.
  • Missing pages or pages printed out of order.
  • Incorrect paper size from what was ordered.
  • Significant Damage to the prints caused by us during packaging or handling.
    • "Reprints will not be provided without the return of the original documents."
    What is not covered by a reprint?
  • Typos, grammatical errors, or formatting issues present in your original uploaded file.
  • Low-quality prints resulting from a low-resolution image or file provided by you.
  • Color discrepancies (as we are currently a Black & White service).

    • 5.How to Request a Correction (Reprint) If you believe there has been a printing error on our part, you must:
    -Contact us via WhatsApp within 24 hours of picking up your order.
    -Provide your name, order details, and a clear photograph of the printing error.
    -We will review your request. If the error is determined to be our fault, we will happily provide a free reprint of the affected pages for you to collect at the next available pickup time.

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